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FREQUENTLY ASKED QUESTIONS

 

Guarantee 

What is your product guarantee?
How do I return for a refund or exchange?
What are the return, exchange, refund policies?
What is your shipping guarantee?
Do you charge sales tax?
Is your website secure to order from?

 

Method of Payment

What payments do you accept?

 

Quality

What types of handbags and purses do you sell?
What lines of celebrity handbags do you carry?
How are your fashion handbags constructed?
How does wholesale works?
How does Drop shipping go?

 

Shipping

How will you ship my fashion handbags?
How long does shipping take?
Do you ship the handbags internationally?
Will I have to pay Import taxes?

 

Guarantee


What is your product guarantee?

Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so you will return again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the high quality items is delivered to all of our customers promptly. Top grade materials and meticulous attention to detail.

We have complete confidence in our merchandise and therefore guarantee 100% customer satisfaction. If you are unhappy in anyway with your purchase you can return your handbag(s) via courier for a refund. You must return your bag(s), new and unused within 30 days of receipt for refund. Please refer our Return Policy for more details. We are always here to help and you can contact us anytime.


How do I return for a refund or exchange?

In order to process your return you must send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense and provide a tracking number. We do not charge re stocking fee.


What are the return, exchange, refund policies?

As the return process is complicated and trouble some for international shipping, it is our policy to check the bags numerous times before shipping them to customers. We guarantee the quality of our goods and this is done to reduce returns.
We only accept defective merchandise or incorrect merchandise shipped ONLY. You may return it in its original condition within 30 days of delivery for a refund. This refund does not include the cost of shipping. Please include all the original packing, material, merchandise, and any included accessories in your package. (ie. locks, keys, straps, boxes..) Upon receipt of your return we will inspect your item along with reading your descriptions. Refunds are issued in the same form in which the original payment was made and may take up to 15 business days after the receipt of goods. Buyer must pay return shipping and subject to 25% restocking fee.


What is your shipping guarantee?

Our standard shipping takes only 7-10 business days and is guaranteed, that means guaranteed through customs and guaranteed delivery to your door! We are not responsible for any import tax charged on your package, upon delivery, you will be responsible for paying for all applicable duties and/or taxes for your order; we ship all our handbags with low value to avoid such charges. 99% of our customers receive their package without customs hassles. Furthermore, you don't need to worry about customs seizure or insurance because we guarantee delivery; we will reship once at our expense. We hope you find this to be the building blocks of a long standing relationship with us. We look forward to hearing from you and are always available if you have any questions.


Do you charge sales tax?

No, we do not charge any sales tax.


Is your website secure to order from?

Yes, we use a 128 bit Secured Socket Layer (SSL) technology to ensure the security of you on line purchase.

 

 

Method of Payment


What payments do you accept?

We accept PayPal, Bank Transfer, Western Union. You can read more about western union at www.westernunion.com.

 

 

Quality


What types of handbags and purses do you sell?

Inspired by fashion designers, at Celebsbound we carry the most recognizable authentic designer handbags that reflect current styles and trends in the industry. Our designer inspired handbag collection includes a wide range of popular celebrity handbags and purses.


What lines of celebrity handbags do you carry?

Celebsbound specializes in outfitting you in the same authentic celebrity purses that can be seen all around the world. We offer almost every handbag product line sported by domestic and international celebrities.


How are your fashion handbags constructed?

We will never reduce costs by lowering the quality, our high quality handbags will enable our customers to use their favorite bags for many years. All designer handbags for less we offer are carefully constructed and made from only the finest materials, such as high quality genuine leather, quality hardware, and fine fabric. This includes our designer inspired purses, celebrity handbags, fashion dresses, ladies’ and men’s wallets, clutches, and more.


How does wholesale works?

To receive our wholesale prices all you will need to do is reach our wholesale minimum order.
Celebsbound.com takes the risk out of starting your own wholesale business. There are no deposits required, and you can start to profit from your very first sale. To get wholesale price please email us at sales.celebsbound@gmail.com.


How does Drop shipping go?

Basically, with this drop shipping program you can order items from us one at a time, pay only the wholesale discounted price, shipping is included. We will ship directly to your customers door super express guaranteed delivery. This way you avoid the cost and wasted time of reshipping the merchandise to your customer. This will free up your time and resources for making more sales, thereby making you more money. The best part is that you can buy items one at a time and pay only the wholesale price and free shipping.

Processing an order with the 'drop shipping' program, will take the same time as any other order, your order will be shipped the next business day. You should receive a tracking number within 48 hours.
All of our correspondence will be directly with you. We will not contact your customer. Although we do need your customer name, address and telephone number for shipping, you may keep the email address secret. When the handbags arrive at your customer's door they come in an unmarked box so your customer will never know.

If you choose to pay by credit card we will need you to send a scanned or photographed copy of your credit card (you may hide the middle 8 digits), a credit card payment authorization form with your signature via email at Celebsbound.com. This is to ensure against credit card fraud, because the shipping address is totally different from your billing address for drop shipping orders, we need them for the bank's reference.

Note: It is important that with each order you enter the information clearly. Specify the number of items, style, and color for each item. Enter your customers name, address, and telephone number under 'shipping'. Always enter your email address in the email address box and we will correspond only with you.

 

 

Shipping


How will you ship my fashion handbags?

We ship all our fashion handbags through courier services to your door. You will receive a tracking number so you can track the progress of your shipment.


How long does shipping take?

Shipping takes 7-10 business days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online. Please allow up to 5 days for the shipping company to update the information on their website.


Do you ship the handbags internationally?

We ship designer handbags anywhere in the world.


Will I have to pay Import taxes?

We ship the goods with a low value, around $30 per a carton. Most countries do not calculate import tax or any sales taxes for low value imports. The customer is responsible for any taxes charged. 99% of our customers are not charged any taxes.